EMERGENCY WARRANTY REQUESTS

Mapleton Homes provides emergency service on warranted items 24 hours a day, 7 days a week. If you should experience an emergency during your warranty period please contact our After-Sales Service Department at 519-471-2596 (regular business hours only). For after hours emergency service, please call the appropriate numbers listed below.

We define emergencies as any situation involving a warranted item that, in the opinion of Tarion, requires immediate attention in order to avoid substantial damage to your home, or substantial risk to the health and safety of you and your family. An emergency includes, but is not limited to, the following situations should they occur during the warranty period:

  • - Complete loss of heat between September 15 and May 15
  • - A gas leak
  • - Complete loss of electricity
  • - Complete loss of water
  • - A plumbing leak that requires the main water supply to your home to be shut off

Note: A leak that can be isolated by the shut-off valves under the cabinet or plumbing fixture is not considered an emergency

  • - Complete blockage of sewage disposal
  • - Major collapse of any part of the home's exterior or interior structure
  • - Major water penetration of the interior walls or ceiling
  • - Any situation where, in the opinion of Tarion, the home is uninhabitable for health or safety reasons

Note: Loss of air conditioning is not considered an emergency

Damaged caused by forces beyond our control, such as municipal or utility service failure, or 'Acts of God', is not covered under the Act, and therefore is not an emergecy warranty situation.

S.W. ATCHISON PLUMBING   519-652-2968        Related to plumbing, sump pump, or                                                                                                                                 sewer back-up

BUILDER DIRECT                   519-652-0416         Related to no heat, interior gas leak

G & S ELECTRIC                     519-455-5448         Related to electrical wiring